Pearson BTEC Level 2 Diploma in Customer Service (QCF) – 601/3424/0


Aim of the programme

This qualification provides an opportunity to study different aspects of customer service and aims to provide the skills needed to advance in the Customer Service sector


Entry Requirements

You should be at least 16 years old. Pearson does not set any other entry requirements but colleges or training providers may have their own guidelines.


You can usually complete it in a year or less.



It will be assessed by your tutor or assessor using a range of methods. This could include tasks set by Pearson, course work or methods such as oral questioning.



Level 3 Diploma in Customer Service


Who is it suitable for?

Suitable for anyone wanting to start working in the Customer Service sector.

How many credits are required to complete it?

To achieve this qualification, you must achieve 45 credits.


Do you need to be working to take the qualification?

Yes, as some of the units are competence based which requires observations of your working as well as work products to show you know what you are doing.

How do I apply?

To register your interest, you can follow the online application process or contact us by phone on 020 8317 7380. You can email us at [email protected] or visit us at Room 34, 18 – 36 Wellington Street, Woolwich, London, SE18 6PF.

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